This Privacy Policy explains how score88 (operating at score88.vip) collects, uses, stores, and protects personal information when you use our platform. By registering an account or accessing score88 services, you agree to the practices described here. If you disagree with any part, please stop using the site and contact us to close your account.
What Information We Collect
score88 collects only the information needed to run your account, process payments, and meet our legal obligations. We group data into three categories:
Information you give us directly
- Full name and date of birth (to verify you are 18+)
- Mobile number and email address (for login and account alerts)
- bKash, Nagad, Rocket, or Upay account number (for deposits and withdrawals)
- Identity document: National ID Card (NID), Passport, or Driving Licence (collected during KYC)
- Profile photo or selfie, if required during document verification
Information we collect automatically
- Device type, operating system, and browser version
- IP address and approximate location (city/country level)
- Pages visited, games played, bet amounts, and session duration
- Referral source (which link or search brought you to score88)
Information from third parties
- Payment confirmation data from bKash, Nagad, Rocket, and Upay gateways
- Game result data from our game providers (FA Chai, Habanero, Sexy Gaming, CQ9, JDB)
- Fraud-screening results from identity verification partners
Why We Use Your Data
We use your information only for the purposes listed below. We do not sell your data to advertisers or data brokers.
| Purpose | Legal Basis |
|---|---|
| Create and manage your score88 account | Contract performance |
| Process deposits and withdrawals via bKash / Nagad / Rocket / Upay | Contract performance |
| Verify your age (18+) and identity (KYC) | Legal obligation |
| Detect fraud, money laundering, and multiple accounts | Legitimate interest / Legal obligation |
| Provide customer support via 24/7 Live Chat or email | Contract performance |
| Send account alerts, security notifications, and bonus updates | Legitimate interest / Consent |
| Improve game performance and website experience | Legitimate interest |
| Enforce responsible gaming limits and self-exclusion | Legal obligation |
Who Can See Your Data
score88 shares your data only where necessary. We never sell it. Third parties who receive your data are contractually required to protect it and use it only for the specific purpose we authorise.
- Payment processors – bKash, Nagad, Rocket, and Upay receive only the transaction data needed to complete your deposit or withdrawal.
- Game providers – FA Chai, Habanero, Sexy Gaming, CQ9, and JDB receive a player session token; they do not receive your full name or payment details.
- KYC and fraud-screening services – Your identity documents are shared with our verification partner for age and identity checks, then deleted from their servers within 30 days of verification.
- Customer support tools – Our 24/7 live chat platform stores conversation transcripts to help resolve repeat queries.
- Regulatory and law enforcement authorities – We disclose data when required by a valid legal request.
How Long We Keep It
We keep different types of data for different periods, depending on legal requirements and operational need.
| Data Type | Retention Period |
|---|---|
| Account registration data (name, contact, date of birth) | Duration of account + 5 years after closure |
| KYC documents (NID, Passport, Driving Licence) | 5 years after account closure |
| Transaction records (deposits, withdrawals) | 7 years (financial reporting requirement) |
| Game history and bet records | 2 years after account closure |
| Support chat transcripts | 2 years |
| Marketing preferences and consent records | Until you withdraw consent or close your account |
Cookies & Tracking
score88 uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how players use the site. You can control non-essential cookies through your browser settings.
Essential cookies
These keep your session active and your account secure. Without them, the site does not work. You cannot opt out of essential cookies while using score88.
Analytics cookies
These help us measure which pages and games are most popular so we can improve the experience. Data collected is aggregated and not linked to individual accounts. You may disable these in your browser without affecting site functionality.
Preference cookies
These remember settings like your chosen deposit method or last-played game category. Disabling them means you will need to re-enter preferences on each visit.
Your Rights as a Player
You have the following rights over your personal data held by score88. To exercise any of these, contact us at [email protected]. We respond within 14 days.
- Access – Request a copy of the personal data we hold about you.
- Correction – Ask us to fix inaccurate or outdated information on your account.
- Deletion – Request deletion of your data. Note: data required for legal compliance (e.g., KYC records, transaction logs) cannot be erased early.
- Restriction – Ask us to pause processing your data while a dispute is resolved.
- Portability – Receive your account and transaction data in a structured, machine-readable format.
- Objection – Object to processing based on legitimate interest (e.g., marketing emails).
- Withdraw consent – Unsubscribe from promotional emails at any time by using the unsubscribe link in any message or by contacting support.
How We Keep Your Data Safe
score88 applies technical and organisational measures to protect your personal data against unauthorised access, alteration, or loss.
- All data is transmitted over HTTPS with TLS 1.2 or higher encryption.
- Payment details are tokenised: we store a reference token, not your actual bKash or Nagad PIN.
- Account passwords are hashed using a strong one-way algorithm; score88 staff cannot see your password.
- Internal access to personal data is restricted by role; only staff who need the data to do their job can view it.
- Our servers are hosted in secure, access-controlled data centres.
- We conduct regular security reviews of our systems and third-party integrations.
If you suspect your account has been accessed by someone else, change your password immediately and contact our 24/7 Live Chat.
Players Under 18
score88 services are strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has registered an account, notify us at [email protected] immediately. We will close the account, return any remaining balance, and delete the associated data within 7 days of confirmation.
Changes to This Policy
We may update this Privacy Policy when our services change or when legal requirements are updated. Material changes will be communicated via a notice on the score88 homepage and, where possible, by email to registered players. Continued use of score88 after the updated policy takes effect constitutes acceptance of the revised terms. Check this page periodically for the latest version; the "Last Updated" date at the top shows when changes were made.
How to Reach Us
For any questions, data requests, or complaints about how score88 handles your personal information, contact our team:
Email: [email protected]
Live Chat: Available 24/7 on score88.vip
Response time: within 14 calendar days for data requests
If you are not satisfied with our response, you have the right to raise a complaint with the relevant data protection authority in your jurisdiction.
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